Terms of Service

Business Name: MarchForwardAI

Effective Date: 7 July 2025

Jurisdiction: United Kingdom

1. Overview

These Terms of Service (“Terms”) govern the relationship between you (“Client”, “you”) and MarchForwardAI (“we”, “us”, “our”) when you purchase or engage with our AI, automation, or digital services. By accessing our services, you agree to be bound by these Terms.

2. Services We Offer

We provide digital and AI-driven services including, but not limited to:

AI receptionist/voice agents
Website and social media chatbots
Lead reactivation and automation systems
Marketing automation and CRM integration
Consulting and strategy sessions

All services are customised and may vary based on the specific agreement with each client.

3. Client Responsibilities

By working with us, you agree to:

Provide accurate business information
Respond promptly to requests or questions
Use AI agents, leads, or automations ethically and lawfully
Not share confidential documents, flows, or assets with third parties without consent

You are responsible for any content you supply for use in AI systems, ads, or chatbots.

4. Payment Terms

Payment must be made upfront unless otherwise agreed
Invoices are due within 7 days unless stated differently
Late payments may result in service suspension
All prices are in GBP (£) and may be subject to VAT (if applicable in future)
Custom plans or retainers will be outlined in a separate service agreement or proposal.

5. Refund Policy

Due to the nature of digital and consulting services, all payments are non-refundable, except in cases where:

We fail to deliver a service explicitly promised in writing
A technical error on our part prevents delivery

Free trials or demos are obligation-free, but full service agreements are final once paid.

6. Confidentiality

We will not disclose any confidential business information you share with us. Likewise, you agree not to share, resell, or replicate our strategies, templates, or tools without written permission.

7. Results & Disclaimers

We do not guarantee specific outcomes (e.g. number of leads, conversions, or revenue). Performance depends on numerous factors, including industry, budget, offer quality, and platform performance. We provide tools, systems, and expertise — results may vary.

8. Intellectual Property

Any assets, content, or strategies we create (including AI flows, automations, or chatbots) remain the property of MarchForwardAI unless otherwise agreed. Custom materials may be licensed or transferred on request.

9. Termination of Service

We reserve the right to terminate any service agreement without notice if:

The client is abusive or unprofessional
Payments are repeatedly missed
There is a breach of these Terms

You may cancel a monthly service with 7 days’ notice prior to the next billing cycle.

10. Limitation of Liability

We are not liable for any indirect or consequential loss, or any business interruption, loss of profits, or data, resulting from our services.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of the United Kingdom.

12. Contact Us

If you have any questions about these Terms, contact:
Email: [email protected]
MarchForwardAI, Sole Trader, United Kingdom